Refund policy

30-day returns

We offer a 30-day return window from the date your order is delivered.

To request a return, contact us at eastmr45@gmail.com with your order number and the reason for the request. For change-of-mind returns, the item should be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

Do not send a return to the address shown on the parcel. If a physical return is required, we will provide the correct return instructions and return address after your request is approved. Items sent back without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery if your item arrives damaged, defective, or incorrect. Include your order number and clear photos when possible. We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

Return shipping

For approved change-of-mind returns, return shipping costs may be the customer's responsibility unless we state otherwise or applicable law requires a different result. For confirmed damaged, defective, or incorrect orders, we will explain the resolution and any return instructions before you send anything back.

Refunds

We will notify you after your return or refund request has been reviewed. If a refund is approved, it will be issued to your original payment method. Your bank or card provider may require additional time to post the refund after it has been issued.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

Questions

For return or refund questions, contact eastmr45@gmail.com.

This policy does not limit any rights you may have under applicable consumer protection laws.